Refund Policy

1.When you get a refund

• You cancel in time under our Cancellation Policy, and the refund is due under its table.
• We cancel your booking, or cannot provide the vehicle you booked or a suitable alternative.
• You paid more than the confirmed amount, or paid twice by mistake.
• A trip could not go ahead for a reason outside anyone’s control and could not be moved to another date.

2.How we refund

• Refunds go back to the same account or UPI ID you paid from. We do not refund in cash.
• We start the refund once the cancellation is confirmed. It usually reaches you within 5 to 7 working days, depending on your bank.
• We will send you the transaction reference once the refund is made.

3.Refund amount

The refund is calculated on the amount actually paid, using the percentage that applies under the Cancellation Policy. Bank or payment gateway charges are deducted where they apply.

4.What is not refunded

• Amounts already spent for your trip that cannot be recovered, such as permits, tolls, parking or entry fees.
• Charges for extra kilometres, extra hours, waiting time, night halt or damage that happened during the trip.
• Unused portions of a trip that you chose to skip or end early.
• Cancellations that fall in a no-refund window, or no-shows.

5.If something went wrong on your trip

If our vehicle, driver or service fell short of what we agreed, please tell us within 48 hours of the trip ending with the date, route and a short description. We will look into it and, where the complaint is valid, offer a fair remedy, which may be a partial refund or a credit on a future booking.

6.Failed or duplicate payments

If money was deducted but the booking was not confirmed, or you paid twice, send us the payment reference. We will check and return the extra amount as described above.

7.Disputes

If you are not satisfied with our decision, you can ask us to review it by contacting us again. Disputes are subject to the jurisdiction mentioned in our Terms & Conditions.